Upgrade Process

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The Hardware Upgrade project begins Monday, September 17 with the Stabilization Period. During this first of several phases, Information Technology will work behind-the-scenes to prepare the new server hardware. On September 29, CX will be temporarily unavailable while the data that resides in CX is copied. The copied data will be ported to the new server hardware and used to create an isolated testing environment in which CX testers, teams of designated Webster colleagues from across various departments and campuses, will verify that CX functions properly on the new hardware. Pending successful testing, the new environment will be updated using the latest data from the current CX system in November 2012. The new, tested environment will then become the working/production environment.

Although the project is expected to last two months, you should experience few impacts to your daily work. The upgrade will require two periods of CX unavailability, which are currently scheduled for Saturday, September 29 (8:00-11:00 pm CT) and Friday, November 2 through Sunday, November 4. Otherwise, you will be able to use CX for regular business transactions, such as viewing screens and running/writing reporting with current fields throughout the Stabilization Period. However, no requests to change the application code, like adding fields to Impromptu or Cognos, will be approved, unless necessary to correct system errors, achieve compliance, or meet other mission-critical objectives. Such requests will be subject to a strict, change control process requiring the express approval of the CIO and the PMO Governance team.

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