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    Changing Your Password in Your FTP Client

    Changing Your Password in WS_FTP

    1. When you try to connect to the FTP server, you will get a popup box asking for your password:


       
    2. Enter your new password and click OK.
       
    3. OR - When you open WS_FTP, you may see a Session Properties dialog box with all your connection information. If so, clear out the Password field (highlight and delete) and type in your new password.


       

    Changing Your Password in Fetch

    1. When you try to connect to the FTP server, you will get a popup box saying there was an error on login.
    2. Click OK.


       
    3. The connection dialog box will appear. Type in your new password and click OK.

    Request Help

    You may request help with your technology problems in three ways

    Via Telephone: 866-435-7270 or 314-968-5995

    Via Email: support@webster.edu

    Via Incident Report: Enter Incident Report

    When requesting help via email, incident report, or voicemail, please be sure to describe your issue as completely as possible, as this will help us better and more quickly assist you. Also, please provide complete and accurate contact information so that we may reach you for follow-up.

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