WebCT FAQs for Students

How do I obtain my WebCT username and password?

You must be registered for an online class for the current or upcoming term. To obtain your WebCT ID, you will need to setup your Webster University Connections account. The username and password for Connections will be the same username and password used to access your WebCT courses. To setup your Connections account if you have not done so already, please visit http://connections.webster.edu/myaccount.

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I started a quiz or exam and my browser locked up or my computer froze; now I can’t get back into the quiz. What do I do?

Contact your professor to have the quiz reset.

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I uploaded an assignment but the professor says they cannot see it.

Once your assignment has been uploaded, you will need to select the Submit assignment button (may have to scroll down to see it).

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I can’t see this week’s assignment.

Contact your professor to have him/her release the assignment and update the student view.

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When I try to login to WebCT, I get an error message that says "invalid or incorrect username/password".

You need to first ensure that you have obtained your Connections account. This is the username and password used to access the portal and WebCT. You can setup your account by visiting http://connections.webster.edu/myaccount. If you have forgotten or need to reset your password, you can do so by visiting the URL above and clicking on the button that says "I've Forgotten My ID or Password" and following the onscreen instructions in resetting your password.

After setting up your account and/or making sure you are using the correct username and password, you will then want to make sure that it is not before the logon date for the class. Different programs have different dates that you are able to first logon to WebCT to access your course. To view these dates, you can visit the Academic Calendar. Course and registration information for courses are not loaded into WebCT until the listed date. Therefore, if you try to logon before the specified date, you may receive the incorrect username or password error message. If you wish to learn more about WebCT and the tools available for students and how to use them in order to prepare yourself for your course, it is highly recommended to go through the online student tutorial located at http://www.webster.edu/online/onlinetutorial.php.

If it is on or past the logon date for your class and you are still receiving this error message, you will want to make sure you are entering your logon information correctly. Usernames and passwords are case-sensitive. SmithJoe is not the same thing as smithjoe. Please make sure your caps lock key is turned off and try entering your logon information again.

If you still receive this error message, please call the Help Desk at 314-968-5995 or 866-435-7270 for further assistance.

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What are the technical requirements for taking an online class?

Technical requirement can be found at http://www.webster.edu/online/techreq.php?section=students.

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I’ve enrolled for my WebCT course, how do I get my textbooks?

Information on how to order textbooks for your online class can be found at http://www.webster.edu/online/textbooks.php?section=students.

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How do I contact my instructor?

The instructors normally put their contact information on the syllabus in your WebCT course and WebCT has an internal email tool. If a student needs to contact the instructor before the class begins, they will have to contact the department to provide them with the instructor’s email/telephone info.

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I posted a discussion message but it is not showing up.

Click the Update listing button in the discussion forum.

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Someone said they sent me email in my WebCT course but I can’t see it.

Click the Update listing button in the Mail tool. If that does not work, talk with the person who said they sent you an email and have them check their Sent items to ensure the message was indeed sent. If so, have them try to send it to you again.

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How do I know if my browser is compatible with WebCT?

Go to http://www.webct.com/tuneup. OR, upon logging in to WebCT, click on the Check Browser link located at the upper right of the page. Visit the preceding link for more in depth discussions and documentation on browser compatibilities.

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I cannot access the Chat tool.

If you are behind a firewall or have a proxy server, you may be unable to access the Chat tool. Also, some browser settings might prevent access to the Chat tool. If you are calling from work rather than home, the Webster University Help Desk is unable to walk you through any troubleshooting steps that would cause modification to the system or browser. If you are trying to access WebCT from home, you must make sure you have the most recent version of Java installed on your computer and it is currently enabled. If you need to download Java, you can do so by visiting http://www.java.com/en/download/windows_automatic.jsp. If that does not resolve the problem, try temporarily disabling any firewalls or security programs (IMPORTANT - Do not forget to re-enable it when completed) or check your software documentation to find out how to allow exceptions for certain web sites. If you need additional information, please call the Help Desk at 314-968-5995 or 866-435-7270.

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I cannot access the Whiteboard.

If you are behind a firewall or have a proxy server, you may be unable to access the Whiteboard tool. Also, some browser settings might prevent access to the Whiteboard tool. If you are calling from work rather than home, the Webster University Help Desk is unable to walk you through any troubleshooting steps that would cause modification to the system or browser. If you are trying to access WebCT from home, you must make sure you have the most recent version of Java installed on your computer and it is currently enabled. If you need to download Java, you can do so by visiting http://www.java.com/en/download/windows_automatic.jsp. If that does not resolve the problem, try temporarily disabling any firewalls or security programs (IMPORTANT - Do not forget to re-enable it when completed) or check your software documentation to find out how to allow exceptions for certain web sites. If you need additional information, please call the Help Desk at 314-968-5995 or 866-435-7270.

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My Discussions and/or Quizzes will not open.

It is probably you have some kind of popup blocking software installed on your computer. Due to the large number of software that has popup blocking capabilities, we cannot provide the exact instructions on disabling this feature on your computer. You must determine which program is installed on your computer and read the included documentation to determine how to disable it or allow exceptions for certain sites. More information can be found at http://www.webct.com/tuneup/viewpage?name=tuneup_browser_tuneup_windows_ie#prepare.

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I cannot see my grade for a quiz or assignment.

If you are sure it has been completed, contact your professor. He/she may not have officially released the grade yet.

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How do I get my final grade?

Logon to your online information account (not WebCT) or contact the Registrar's Office at (314) 968-7450 or 1-800-987-3447.

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I can logon to WebCT but I cannot see my courses.

You must first check the Academic Calendar to make sure that the current date is on or after the logon date for your course. You will not be able to access any of your courses until the date listed on the Academic Calendar. If it is on or past the official logon date for the course, please check your online information account to make sure you are registered for the class or you can call the Help Desk at 314-968-5995 or 866-435-7270 for further assistance.

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How do I enroll in the online writing center course?

Contact the Academic Resource Center.

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How do I enroll in the Webster Community Forum?

Contact Joy Kilgore by email or by phone at 314-961-2660 x8081. Or you can enroll online the same way you would the Student Orientation Center by visiting http://www.webster.edu/worldclassroom/login.html and clicking on the button that says Enroll in WebCT Student Tutorial. There is an option to enroll for the Webster Community Forum after following the instructions.

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I submitted my quiz but the professor says it has not been taken.

Contact your professor.

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My quiz or assignment was not graded correctly.

Contact your professor.

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I am getting an error when I try to open an assignment.

You probably need to either update your browser or download a needed plug-in. You will wan to first ensure you are using a validated and supported browser for use with WebCT. You can do so by visiting http://www.webct.com/tuneup. If you are using a supported browser, you may contact the Help Desk at 314-968-5995 or 866-435-7270 for further assistance.

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How do I enroll in online classes?

You must first be enrolled as a student at Webster, then you can enroll for online classes. To learn more about admission to Webster University, please visit http://www.webster.edu/admissions.html. If you are enrolled with Webster and are interested in our online programs, please visit http://www.webster.edu/online/dropadd.php?section=students for information on how to register.

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When I open my Discussion Topic, all I see is a green pointing triangle.

Click on the triangle to "open" the discussion thread for reading. The triangle will now point downward. Click on it again to close the thread in a particular topic.

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What's my WebCT e-mail address? I need it to submit an assignment. I can check my mail but I don't know the address.

You do not actually have a WebCT e-mail address. The mail tool in your course is only for use within the course. So just go back to your course pages, find a link to the mail tool, open it, select "compose message," use the browse button to find your instructor's name, select it, press "done", and then compose your message. The attachment can be done using the buttons near the bottom of that screen.

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Can I forward my WebCT internal email to an external email address?

Unfortunately, this option is not available at this time.

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