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Counseling Services Satisfaction Evaluation

Thank you for taking a moment to respond to this survey. Your comments are very important to us as we strive to continually improve services. Your name or email address will not be submitted with this survey.

How many counseling sessions have you attended at Webster University?

1      2-10      11-20      20+

Who was your counselor at Webster?

For what reason did you come to the Counseling Center?

Personal Counseling
Couples Counseling
Family Counseling
Group

Please select the number which indicates your level of agreement with each statement.

(1=least agreement; 5=highest agreement)

1. The location of the Counseling Center was easy to find.

1 2 3 4 5 N/A

2. I felt comfortable in the waiting area.

1 2 3 4 5 N/A

3. I felt there were too many forms to fill out.

1 2 3 4 5 N/A

4. I was treated courteously by the Counseling Center staff.

1 2 3 4 5 N/A

5. I was able to identify distinct goals during the session.

1 2 3 4 5 N/A

6. As a result of counseling, I believe that I am more likely to stay in school.

1 2 3 4 5 N/A

7. I would recommend the Counseling Center to others.

1 2 3 4 5 N/A

8. If the need to speak to someone arises again, I would return to the Counseling Center.

1 2 3 4 5 N/A

9. My counselor would be my choice if I returned to the Counseling Center.

1 2 3 4 5 N/A

10. I feel that confidentiality is strictly enforced at the Counseling Center.

1 2 3 4 5 N/A

11. I would attend a counseling group our workshop if the topic was of interest to me.

1 2 3 4 5 N/A

12. As a result of counseling, I believe that I will do better academically.

1 2 3 4 5 N/A

13. The length of time to schedule an appointment with a counselor was too long.

1 2 3 4 5 N/A

Classification:

Place of Residence: On Campus      Off Campus

Age:

Gender: Female      Male

Marital Status:

Ethnicity:

Please indicate the concerns you worked on by selecting all that apply:

academic problems family concerns depression
anxiety intimate relationship communication
career and life direction making friends eating
emotional upset self-confidence substance use

Please select any of the following adjectives that describe how you see your counselor as an individual, based on your counseling relationship.

competent critical too confrontive
accepting incompetent inspires confidence
friendly genuine took my concerns seriously
warm judgmental given to lecturing
supportive hostile confrontive in a helpful way
caring creative talks too abstractly
good listener mechanical took cultural difference into consideration
kind enthusiastic tended to minimize me & my problems
rigid boring

How in particular was your counselor helpful?

Not helpful?

In what way could your counselor have been more helpful?

Other Comments: