||Campus Dining Services: Student Feedback Shows Improvement
Ted Hoef, associate vice president and dean of students
During the month of November, we collected customer satisfaction surveys from 655 students, faculty, and staff. 39% of the respondents were first-year students, reflective of the high percentage of freshmen among our meal plan participants.
60% of respondents are satisfied or very satisfied with Campus Dining Services overall (up from 47% last year). 26% have mixed opinions and 14% are somewhat or very dissatisfied.
I am pleased to see that our customers appreciated the improvements made in Campus Dining Services, as the report indicates some significant increases in satisfaction levels compared to last year. Overall, the level of satisfaction on most items at Webster was higher than the national averages for universities with contracted operations.
The findings indicate that the top strengths of Campus Dining Services are: appearance, layout, comfort, and location of the facilities; friendliness and helpfulness of the staff; and cleanliness.
While significant improvements were noted by the customers, analysis of the findings suggests that continued improvements are needed on these important areas:
We have asked Sodexho, our dining contractor, to respond to these survey results with plans for how they propose to make additional improvements on these seven aspects of Campus Dining Services.